Home

Terms & Conditions

Products & Services Contact Us Terms & Conditions   


Home  

How to order

You can order online, via e-mail or by post.

Please click here to print an order form.  Please complete all the fields on the form.

If you do not have a printer attached to your computer and are unable to print an order form, please make a copy by hand, including all the relevant information as indicated.

How to pay

Payment can be made by cheque or postal order (in pounds sterling).  Please make payable to Shad Sewing Machines.  Please be aware that your order will only be processed on receipt of cleared funds.

Please write clearly and be sure to provide your full name, postal address (including post code), contact number and e-mail address along with the product information. If you do not provide all these details, we may be unable to contact you in the event of there being a problem with your payment or order.

We will not process payments for any items where full contact details have not been provided. If you have not received an order acknowledgement from us within 10 days of posting your order, please follow up with us as it may be that we are unable to contact you owing to insufficient or incorrect contact information having been supplied.

Prices shown on the site are in pounds sterling (GBP).

Please note, you are responsible for any duty and/or taxes incurred if you are situated outside of the United Kingdom.

Order confirmation

On receipt of your order, an order confirmation will be e-mailed to you. 

If you have not provided an e-mail address, you will not receive an order confirmation, however, you will be contacted by telephone when your order is despatched.

Despatch

Prior to despatch, you will receive a despatch confirmation by e-mail. If you have not provided an e-mail address, we will attempt to contact you by telephone.

UK Delivery

All items are securely packaged inside a strong box or padded bag to avoid damage in transit.

We expect to deliver your order within 14 working days unless you have any particularly unusual requirements in which case we will discuss delivery times when you order.

If, for any reason we are unable to supply the goods as ordered within the time specified, we will contact you immediately.

Delivery is free to mainland UK destinations, for all other destinations, the price is available upon request.

Privacy

We will keep your name, contact and order details when you buy a product from us. This information is for our records only and used for the purposes of verifying your purchase in case of returns, refund or enquiries from you.

We will not pass on or sell your information to third parties and will only contact you in direct relation to an order you have placed or an enquiry you have made.

Damaged or missing goods

If your goods have been damaged in transit, or you find that anything is missing from your consignment, please fax or e-mail the details to us within one day of date of delivery.

Returns

If you are dissatisfied with your purchase, you may return it within 7 days, for a refund.  Please contact us for a returns number before you return the item.  The goods should be :

1) unused

2) not damaged in any way and in re-saleable condition

3) returned in the original packaging

You can expect a refund (less 35.00 for administration costs and postage)  within 10 days of our receiving your return. 

Please be sure to wrap the goods carefully to prevent any damage.  We recommend that you retain proof of posting so that in the event that the item does not reach us safely,  you can raise a claim against the courier since we cannot refund items we do not receive.

Weee Regulations 2006

Shad Sewing Machines takes its responsibilities under the WEEE Regulations extremely seriously and has taken steps to be compliant in line with our corporate and social responsibilities and is complianced registered.

Disposal and Recycling of old equipment

Household consumers

Electrical and electronic equipment should never be disposed of with general household waste but must be collected separately for the proper treatment and recovery.

The crossed-out bin symbol, placed on the product, reminds you of the need to dispose of the product correctly at the end of its life. In this way you will assist in the recovery, recycling and the reuse of many of the materials used in this product. When buying a new product you will have the possibility to return, free of charge, another end of life product of equivalent type that has fulfilled the same functions as the supplied equipment. These items may be deposited at our outlet at 197 Mutton Lane, Potters Bar, Herts, EN6 2AN.

Provision of free take-back relating to distance sellers

Providing free take-back facilities for consumers of EEE.  In order to return an item of Weee under these regulations please call 01707 665992 when you are purchasing an equivalent item from us. 

 

Home ]

Send mail to sales@shadsew.co.uk with questions or comments about this web site.
Copyright 2008 Shad Sewing Machines
Last modified: 03/28/12